Privacy Policy
Here is how we protect your information and respect your privacy.
Our Role in Your Privacy
As a client, subscriber or visitor to our website, our privacy policy applies to you. We encourage you to take the time to read our privacy policy carefully to ensure you fully understand how we collect, use and share your personal information. Please contact us should you have any questions or concerns about how we are handling your information. By submitting the information to us, you confirm that you have the right to authorize Natalie Carmella to process it on your behalf following this Privacy Policy.
Our Responsibilities
Natalie Carmella has designated a Privacy Officer (PO) who is accountable for the management of your personal information and to ensure that we are in compliance with the Privacy Policy, Procedures and Privacy Laws. Our Privacy Officer has developed procedures to protect your personal information and will receive and respond to your complaints and inquiries with respect to the way we manage your personal information.
We only collect the necessary personal information from you to provide you with our services. We will only use your information with your consent for the specific purpose for which you have given it to us. We will not use or share your information for any other purpose without your consent or unless required to do so by law.
Your consent
Obtain your consent
We require your consent in the collection, use and sharing of your personal information. You provide us with your consent to process your personal information when you visit our website when you provide your information to us to engage and/or contract our services. All information you provide when initiating our services is not mandatory; however, may reduce our ability to provide a comprehensive service.
Withdraw your consent
You can change your mind at any time and withdraw your consent from us processing your information. To withdraw your consent, please email our Privacy Officer at studio@nataliecarmella.com
We collect your information when
We start collecting your information as soon as you interact with us. Sometimes you give us your information and other times we gather your information from you when...
-
Browse our website
-
Signup for our newsletter
-
Send us an email for information
-
Purchase fine art
-
Online reviews
Types of Information We Collect
Information on how you browse our website
When you visit this site, the web server automatically collects a limited amount of information for the operation of this site. The information is not used to identify you nor is it shared with others.
We collect your IP address, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
Information when you sign up for a newsletter, leave a review or contact us through the website
We collect your name, telephone number and email address.
Information from your purchase of fine art
We collect your name, delivery address, email address, phone number, and cell phone number.
Sensitive information
We do not collect any sensitive data like health, genetic, criminal offences, political, religious or racial information.
How we Use your Information
Respond to your inquiries
To allow us to better service you in responding to your customer service requests.
Send you our Newsletter
To send periodic emails regarding our fine art and offers.
Deliver our products
To deliver you our products and items purchased.
Evaluation of services
Conduct an analysis of our current services to improve and implement new services to serve you better.
We use cookies
Cookies compile anonymous statistical aggregate data about browser type, site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
If you wish, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won't affect your user experience.
Third parties with whom we share your information
Here are the details of our main third-party service providers, what data they collect or we share with them, where they store the data and why they need it. Read their privacy statements to find out how they track and use your information.
-
Infrastructure: Wix
-
Analytics: Google Analytics
-
Communications: Wix
-
Courier companies: Canada Post, UPS, Purolator, DHL and destination postal services
-
Laws: with applicable jurisdictional laws and regulations
How we Protect your Information
How we safeguard your information
Natalie Carmella takes our role in safeguarding your personal information very seriously. We have established high-standard physical, organizational and technological measures and security controls to protect your information against the risks of unauthorized access, copying, use or modification, and to ensure that your personal information is not further disclosed, regardless of the format.
-
You provide personal information at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
-
If you believe your privacy has been breached, please contact us immediately at studio@nataliecarmella.com
How we store your information
The personal data we collect is processed at our office in Alberta, Canada and in any data processing facilities operated by third parties. By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside Canada in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy
How we retain your information
We retain your personal information according to our Record Retention Policy and Schedule, which in turn meets provincial and federal legislation requirements. Your Personal Information will only be retained for as long as necessary for us to serve you or as long as may be required for legal purposes. As soon as any of the Personal Information reaches its maximum retention period, it is destroyed, made anonymous, or archived from operating systems to a secured, limited access site.
Know Your Rights
You have the right to know how we collect, use and share your information and you have choices in how we do this
You can choose to give your consent
You choose to provide us with your personal information to engage our services. If you choose not to do this, you can browse our website, but we will not be able to help you without some personal data.
You can choose to turn off your cookies
You can block cookies, delete cookies and turn off your cookies by changing your browser settings.
You can choose to receive our newsletter and marketing material or opt-out
You can receive our newsletter and marketing material by signing up for our newsletter. You can opt-out by unsubscribing or sending a request to studio@nataliecarmella.com.
You have the right to have us correct any inaccurate information we hold about you
The accuracy of your personal information is important as it enables us to provide you with customized services. We will ensure that your personal information is as accurate, complete, and up-to-date for the purposes for which it is to be used.
You have the right to review our privacy policies
To view our privacy policies send a request to studio@nataliecarmella.com. We will make available our policies and practices relating to the management of personal information and our complaints-handling process.
You have the right to access the information we hold about you
To get access to your information send a request to studio@nataliecarmella.com We will provide you information on the categories of personal information, how we use it, and who the information may be shared with, except as may be limited by law. We will respond to your request within 30 days of receipt. However, if an extension is required, a notice of extension for up to an additional 30 days will be sent to you. We may charge a fee for providing access to your information but only after first advising you of the approximate cost.
In processing your request, we may identify information that we may deny you access to. For example, personal information about another individual without their consent; legal privilege; or third-party business harm. If a request for disclosure is denied, we will provide an explanation. You have the right to challenge the denial of the request through our Privacy Officer via the Complaints Handling Process or the Federal or Provincial Privacy Commissioner.
You have the right to be forgotten by Natalie Carmella
You can do this by emailing studio@nataliecarmella.com. We will delete all information about you if it is no longer necessary for us to hold the information for purposes of your use of our services.
You have the right to port your data to another service
We will give you a copy of your personal information in a readable format so that you can provide it to another service. We will not give you information that involves disclosing data about any other individual.
You have the right to complain about us in our use of your information
If you feel at any time that we are not handling your information as set out in our Privacy Policy, you may contact our Privacy Officer. We review all privacy complaints and will attempt to resolve them. If necessary, we will amend our policies and procedures to ensure that other individuals will not experience the same concerns
If we fail to help you, you can make a complaint with the Office of the Information and Privacy Commissioner (OIPC) of Alberta at www.oipc.ab.ca.
If you have any concerns with our privacy policy or want more information, please email us at studio@nataliecarmella.com.