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FAQs

 

Do You Ship Worldwide?

 

Absolutely! Everything we offer in the studio is available to purchase worldwide. Shipping costs are calculated at checkout. If you're in the Edmonton area, you can skip the shipping, we're happy to arrange a free local pickup. Once we receive your order, we will contact you to make arrangements. For fine art prints and originals, we ship with FedEx, Purolator, or UPS, you get to choose the courier based on what works best for your timeline and budget.

 

Shipping Times?

Fine art prints take up to 2 business days to process, while originals take about a week to get ready in the studio. We want to make sure everything looks perfect before it heads your way! Once your order ships, you’ll get an automated email with tracking info sent to the email you used at checkout. You’ll be able to follow along with updates as your piece makes its way to you.

 

Can I Change Something In My Order?

Since each order is carefully packed right away, we’re not able to offer exchanges after checkout. So take your time picking the piece that feels just right! If you need to update your shipping address, let us know within 24 hours of placing your order, and we’ll do our best to help, but changes after that can’t be guaranteed.

 

What Is The Best Way To Contact You?

Got a question about your order or an inquiry about a piece or a commission? Just head to the Contact page and fill out the form; it helps keep things simple and organized on our end so we can get back to you as quickly as possible!

 

Will My Print Be Hand-Signed?

Yes, all open edition prints do arrive hand-signed.

Can I Commission A Custom Piece?

Yes, I’m currently accepting commissions! If you’re interested in a custom piece, head over to the Commissions page for all the details; everything from the consultation process, 50% instalment payment and how to get started.

Where Can I Find My Order Confirmation?

Your order confirmation and invoice will be sent straight to your inbox right after purchase. If you don’t see it in your main inbox, be sure to check your spam or junk folder; it might’ve landed there by mistake.

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All fine art originals, including commissions, prints, and images, are the exclusive property of Natalie Carmella and may not be copied, downloaded, reproduced, transmitted, manipulated or used in any way without the artist's written permission. Posting images of the items purchased on social media is always welcome and does not breach this clause.

© Natalie Carmella
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